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Updates on Whitman-Walker Services During the COVID-19 Pandemic
Whitman-Walker Health
Whitman-Walker Health

August 14, 2020

With news and best practices for COVID-19 prevention changing rapidly each day, we continue to update our services to reflect prevention recommendations. This is happening very rapidly so it is best to check here for the most up-to-date information. 

Please note that our nonprofit health system is experiencing extremely high call volumes. Due to high call volume, callers may experience longer than normal wait times. If you’re having trouble getting connected via phone, please email appointments@whitman-walker.org for support. We apologize for any inconvenience.

 

We will update this page as needed to update you on the changes to services that we will be making in order to help our LGBTQ+ family and our community manage the COVID-19 pandemic. Please know, we are here for you. Though we need to make the shift to offer some of our services remotely and postpone others, we are working diligently to make sure we are doing what will be most beneficial to the communities we serve and to keep our city as a healthy place to live.

 

Effective Monday, March 23rd until further notice:
Whitman-Walker will operate in-person respiratory clinics to test and treat folks who are affected by COVID-19 at Whitman-Walker at 1525 at 1525 14th Street, NW and at Max Robinson Center at 2301 Martin Luther King Jr. Avenue, SE. If you are experiencing symptoms related to COVID-19 or you are not showing symptoms, but have been in mass gatherings, protests or spaces where you cannot practice social distancing and believe you have been exposed to COVID-19, please call our main line at 202.745.7000 to schedule a same-day or next-day appointment for testing and symptomatic treatment.
Our COVID-19 testing includes collecting samples through nasal swabs and saline with results back in 2 to 5 days. This test is not an antibody test and only looks for whether you are currently infected with COVID-19. For antibody testing to find out if you were ever exposed to COVID-19, please call DC Health at 1.855.363.0333.

 

You Can Get Tested for COVID-19 at Whitman-Walker if you:

  • Are experiencing symptoms related to COVID-19
  • Are not showing symptoms, but have been in mass gatherings, protests or spaces where you cannot practice social distancing
The only in-person appointments that we will schedule at this time are those that support the COVID-19 testing clinics or scheduled URGENT care appointments. To reduce risk of exposure to COVID-19, please do NOT arrive more than 15 minutes early for your appointment.

 

Effective July 1st:
Whitman-Walker will also have URGENT medical, dental and sexual health clinic appointments available at 1525 14th Street, NW. Urgent medical appointments will be available at Max Robinson Center. Please note that with this change, Whitman-Walker will still provide the majority of our care services via video and audio telehealth appointments. During a telehealth visit, a medical provider may decide that you need an in-person visit to best serve your health needs. If so, they will schedule you for an in-person visit through our urgent medical, dental or sexual health clinic appointments.

 

During this time, we will have on-call medical providers for the urgent medical needs of our patients, but those visits will be conducted remotely through video or audio telehealth. Visit www.whitman-walker.org/telehealth for support in navigating your video or audio telehealth appointment. You can access your video telehealth appointment with just one click!

 

If you use Whitman-Walker for routine lab work, we ask that you visit a LabCorp site in the community. Again, this is for routine lab work -- not COVID-19 testing. Please visit their website at www.labcorp.com to find a location near you.

 

The Whitman-Walker pharmacy lobbies at 1525 14th Street, NW, and 2303 Martin Luther King, Jr. Avenue, SE, will remain CLOSED to the public. We encourage you to use our pharmacy delivery services at this time. If delivery is not an option for you, please call our pharmacy team directly at 866.724.1805 Monday through Friday from 9:00 am to 5:00 pm.

Updated Health Center COVID-19 Testing Hours - By Appointment ONLY:

  • 1525 14th Street, NW Health Center: Mondays & Wednesdays: 9:00 am – 5:00 pm, Fridays: 9:00 - 12:30 pm
  • Max Robinson Center at 2301 Martin Luther King, Jr. Avenue, SE: Tuesdays & Thursdays: 9:00 am – 5:00 pm

Updated Health Center Scheduled URGENT Care - By Appointment ONLY:

  • 1525 14th Street, NW Health Center Urgent Medical Appointments: Tuesdays & Thursdays: 8:00 am – 6:00 pm
  • 1525 14th Street, NW Health Center Urgent Dental Appointments: Tuesdays & Thursdays: 8:00 am – 6:00 pm
  • 1525 14th Street, NW Health Center Urgent Sexual Health Clinic Appointments: Tuesdays & Thursdays: 2:00 pm – 6:00 pm
  • Max Robinson Center Urgent Medical Appointments: Mondays & Wednesdays 8:00 am – 6:00 pm, Fridays: 8:00 - 12:30 pm
  • Max Robinson Center Outdoor Routine HIV/STI Testing and Pregnancy Testing: Call 202.543.9355 for testing appointments on Mondays. | Call 202.797.4439 for testing appointments on Wednesdays.
Updated Pharmacy Hours:*
  • 1525 14th Street, NW Pharmacy: Monday-Friday: 9:00 am – 5:00 pm
  • Max Robinson Center Pharmacy at 2303 Martin Luther King, Jr. Avenue, SE: Monday-Friday: 9:00 am – 5:00 pm

*PLEASE NOTE that the lobbies at these locations are closed to the public. We encourage you to use our delivery services.


Whitman-Walker will be able to offer the following services via video or audio telehealth. Contact information for these services can be found below:
  • Emergency PEP Services - 202.797.4439 
  • PrEP Clinic - 202.939.7690
  • Newly Diagnosed with HIV - 202.797.4437
  • Entering HIV Care for the First Time - 202.797.4437 
  • GMHW Sexual Health Clinic - 202.745.6175
  • Medical Care - 202.745.7000
  • Behavioral Health (Therapy & Psychiatry) - 202.939.7623
  • Legal Services - 202.939.7630
  • Research - 202.207.2510
  • Public Benefits and Insurance Navigation - 202.745.6151
  • Care Navigation - 202.745.7000
  • Gender Affirming Navigation - 202.797.4457 
  • Youth Care Navigation - 202.207.2360 
  • Peer Support - 202.939.7646 
  • Nutrition - 202.745.7000
  • Max Robinson Center HIV/STI & Pregnancy Testing Appointments on Mondays: 202.543.9355
  • Max Robinson Center HIV/STI Testing Appointments on Wednesdays: 202.797.4439
The following Whitman-Walker services will be closed until further notice:
  • Whitman-Walker Youth Services at Eastern Market
  • Whitman-Walker Services and Programs at LIZ
  • External Events and Testing with our Community Health team
  • Walk-in HIV/STI Testing
  • GMHW Sexual Health Clinic
  • The Corner at Whitman-Walker

Whitman-Walker’s advocacy work to advance laws and public policies critical to HIV prevention and treatment, LGBTQ health and dignity, and healthcare equity will of course continue during this challenging time.

We are so grateful for your support and patience during this time. We are working hard every day to make sure community feels cared for and safe. Please take care.
 
Prevention Resources 

All our Services are available in multiple languages upon request.

Our bilingual staff and volunteers will help get the language services you need!

202.745.7000

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