Become a Patient

We are so excited to welcome you to the family! Here’s how to get started!

  1. Schedule an appointment by texting 202-978-6123, calling us at 202-745-7000, or emailing
  2. Fill out a paper registration form at home ( English / Spanish) or click the blue “Download Registration Form” button below for our digital form. Once you complete the digital form, you may email it back to us at Note: If you email us and provide your contact information, we will call you to collect basic information over the phone or send you the form via email to have faxed in or dropped off at Whitman-Walker’s 1525 14th Street NW location or the Max Robinson Center, located at 1201 Sycamore Drive SE.
  3. Register over the phone. We will collect and enter basic information over the phone and schedule a New Patient Appointment. You may complete the form when you come in for your appointment.
  4. Send the form back to us by:
    • Fax — Please fax to 202.332.1049.
    • Mail — Attention: Client Services – 1525 14th St., NW – Washington, DC 20005
    • Drop Off — You can bring it into any of our locations and hand it to a Client Services staff member
  5. If you have insurance, please provide us with a copy of your insurance card and/or the subscriber and group numbers so we can verify your insurance in advance of your appointment. If you do not have any insurance, we encourage you to meet with our Public Benefits and Insurance Navigation team to determine if you qualify for any insurance programs and/or our Sliding Fee Discount Program. To avoid being Self Pay, please meet with PBIN in advance of your appointment by calling 202.745.6151. Thank you!

What to Expect for your First Appointment

During your first appointment you will be asked to:

  • Provide a copy of your Health Insurance Card.
  • Pay your co-payment.
  • Provide a list of all medications and supplements that you are currently taking.
  • After becoming a patient, you’ll be able to use our patient portal. Learn More.

Insurance & Payment Options

Whether you have private or public insurance or if you are not currently insured, Whitman-Walker Health wants to work with you to find a way to get you into care.

We accept many commercial and public insurance plans to help keep you engaged in care. Below you will find a list that highlights our accepted insurance plans per carrier.

Please present your insurance card and identification at each visit. Any copayment, and any coinsurance or deductible balance, will be due at the time of your visit. We accept payment by check, credit card, debit card, and cash.

Our Public Benefits and Insurance Navigation Team can assess you for our sliding fee schedule of discounts (English / Spanish / Amharic), which will help you get a discount on your care if you qualify.

To view a list of insurance that we accept, please click the button below.

Don’t Have Insurance?

Our Public Benefits and Insurance Navigation Team (PBIN) will be happy to talk with you about your health insurance options, walk you through enrollment, or answer any of your questions. Call our Insurance Helpline at: 202.745.6151 (Monday – Friday, 9 am – 5 pm)

Our Public Benefits and Insurance Navigators meet with patients virtually by appointments and have very limited on-site capacity, so we do not encourage walking in. Call our Insurance Helpline at 202.745.6151 to start your screening and to schedule an appointment.

If you are uninsured, you will be Self Pay until you have completed screening and enrollment for insurance you are eligible.  We encourage you to meet with our PBIN team prior to scheduling an appointment. More info here: PUBLIC BENEFITS AND INSURANCE NAVIGATION SERVICES

Billing and Payments

Thank you for choosing Whitman-Walker for your care!

Patient cost sharing – your portion of your care – is due when you receive service.  If you have a balance on your account, you will receive a text message or email with a link to pay your balance. You may pay a balance in person at our check-in desks or by calling 202.797.3524.

If you have questions about your insurance or a bill for services, you may call 202.797.3524 or email:

To access the portal, click the button below.

How to Make A Payment Online

Payments can be made through Whitman-Walker’s Patient Portal. Once you have logged into your account, click on the box labeled “Latest Statement.” This will permit you to enter your debit or credit card information to make a payment.

If you have questions about your insurance or a bill for services, you may call 202.797.3524 or email