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About / Quality Standards
Quality Standards
Whitman-Walker Health is pleased to share our quality and experience data with you! We do this to tell you about the steps we take to deliver you safe and effective care.
Primary & Preventive Care

Whitman-Walker Health is always looking for ways to measure how we can better serve patients. As a federally-qualified health center (FQHC), we report these findings to the Bureau of Primary Health Care each year. You can find information about how Whitman-Walker is doing by clicking here. This report allows you to compare Whitman-Walker to other health centers in Washington, DC and in the US region.

Data Source: 2016 Uniform Data System database

HIV Retention & Care

Whitman-Walker Health has been partnering with the federal Ryan White HIV/AIDS grant program to serve patients living with HIV for more than 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.

Here is a snapshot of how we are doing:

  • 83% of patients are virally suppressed.
  • 97% of patients are prescribed anti-retroviral therapy.
  • 87% of patients are seen every 6 months as recommended.
  • 100% of patients who test positive for HIV are connected to medical care within 90 days.

Data Source: 2016 Ryan White Services Annual Report; 2016 Uniform Data System database; Whitman-Walker clinical data reporting system

Patient-Centered Medical Home Recognition

We’re pleased to tell you Whitman-Walker Health received the NCQA – National Committee for Quality Assurance’s Patient-Centered Medical Home (PCMH) Recognition. This recognition shows Whitman-Walker uses evidence-based and patient-centered processes to serve patients. These practices focus on highly coordinated care and long‐term relationships. Whitman-Walker’s medical teams were recognized at the highest level of this recognition at both our Max Robinson Center and Whitman-Walker at 1525!

Patient Experience & Satisfaction

Whitman-Walker Health works to provide patients with affirming, patient-centered care. Throughout the year, we collect feedback from patients through suggestion boxes, surveys, and projects such as the “Black Health Focus Group” project. We use patient feedback to make our services better.

We are Proud to Share Some of Our Results:

  • In 2017, we received 485 suggestions from our patients. In addition, we collected 613 satisfaction surveys.
  • 96% of surveyed patients said that they would refer others to Whitman-Walker.
  • 87% of patients are seen every 6 months as recommended.
  • 93% of surveyed patients rated the care they get from our medical providers as “good” or “great.”
What Our Patients Are Saying

“‘We See You is the perfect slogan for [Whitman-Walker]. I feel safe and nurtured. Love you!”

“I'm very pleased by the kind of service that Whitman-Walker provides. At first when I started to come here for my PrEP* check-ups I was very reluctant and nervous, but that went away after my first appointment. Now I look forward to coming back every three months even though I'm still afraid of the needles.”

*Learn more about PrEP, the daily pill that prevents HIV, here.

“I am a patient of Dr. Lane, who, by the way, is so amazing and caring to her patients and staff. I also would like to express how everyone that works here in the Max Robinson Center is very personable to all I have seen come through their door. They also remember your name.”

“I love my two-[provider] team, Mary [Toth] and Megan [Dieterich].* I think they do an awesome job. Megan helps me to be undetectable, and Mary takes such a calming approach to Pap smears. They’re over before I know it.”

All our Services are available in multiple languages upon request.

Our bilingual staff and volunteers will help get the language services you need!

202.745.7000

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