PLEASE NOTE: We are experiencing extremely high call volumes especially from 11AM-2PM. Due to high call volume, callers may experience longer than normal wait times. We apologize for any inconvenience. Read about our services during the COVID-19 crisis at whitman-walker.org/covidserviceupdates.
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About / Quality Standards
Quality Standards
Whitman-Walker Health is pleased to share our quality and experience data with you! We do this to tell you about the steps we take to deliver you safe and effective care.
Primary & Preventive Care

Whitman-Walker Health is always looking for ways to measure how we can better serve patients. As a federally-qualified health center (FQHC), we report these findings to the Bureau of Primary Health Care each year. You can find information about how Whitman-Walker is doing by clicking here. This report allows you to compare Whitman-Walker to other health centers in Washington, DC and in the US region.

Data Source: 2019 Uniform Data System database

HIV Retention & Care

Whitman-Walker Health has been partnering with the federal Ryan White HIV/AIDS grant program to serve patients living with HIV for more than 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.

Here is a snapshot of how we are doing:

  • 79% of patients are virally suppressed.
  • 100% of patients are prescribed anti-retroviral therapy.
  • 85% of patients who are living with HIV are retained in care.
  • 100% of patients who test positive for HIV are connected to medical care within 90 days.

Data Source: 2020 Ryan White Services Annual Report; 2019 Uniform Data System database; Whitman-Walker clinical data reporting system

Patient-Centered Medical Home Recognition

We’re pleased to tell you Whitman-Walker Health received the NCQA – National Committee for Quality Assurance’s Patient-Centered Medical Home (PCMH) Recognition. This recognition shows Whitman-Walker uses evidence-based and patient-centered processes to serve patients. These practices focus on highly coordinated care and long‐term relationships. Whitman-Walker’s medical teams were recognized at the highest level of this recognition at both our Max Robinson Center and Whitman-Walker at 1525!

Patient Experience & Satisfaction

Whitman-Walker Health works to provide patients with affirming, patient-centered care. Throughout the year, we collect feedback from patients through suggestion boxes, surveys, and projects such as the “Black Health Focus Group” project. We use patient feedback to make our services better.

We are Proud to Share Some of Our Results:

  • In 2020, we received 404 suggestions from our patients. In addition, we collected 1,021 satisfaction surveys.
  • 91% of surveyed patients said that they would refer others to Whitman-Walker.
  • 94% of patients have confidence and trust in their Whitman-Walker care teams.
  • 94% of surveyed patients were satisfied with their overall quality of care at Whitman-Walker.
What Our Patients Are Saying

“‘We See You is the perfect slogan for [Whitman-Walker]. I feel safe and nurtured. Love you!”

“I went in to get the Covid vaccine very nervous, and the staff was very kind and professional. I left the clinic happy and hopeful.”

“I'm very pleased by the kind of service that Whitman-Walker provides. At first when I started to come here for my PrEP check-ups I was very reluctant and nervous, but that went away after my first appointment. Now I look forward to coming back every three months even though I'm still afraid of the needles.”

“Dr. Ellis was very helpful and very patient, and so were the rest of the people that cared for me the day of my telehealth appointment and the following days, checking on me. You are my favorite people and I actually recommended to my friends how good Whitman-Walker people are. Thank you again."

“I am a patient of Dr. Lane, who, by the way, is so amazing and caring to her patients and staff. I also would like to express how everyone that works here in the Max Robinson Center is very personable to all I have seen come through their door. They also remember your name.”

“Son muy profesionales y amables.” “They are very professional and nice.”

“In these times I'm grateful I have the option of telemedicine for Behavioral Health.”

"During this pandemic, Behavioral Health telehealth was needed and appreciated. Thank you.”

Meet our Population Health & Quality Staff

RGarcia

Richard Garcia

Title: Senior Practice Transformation Specialist

Pronouns: He-Him-His

Phone: 202.939.7657

Email: rgarcia@whitman-walker.org

EKelley

Erin Kelley

Title: Senior Population Health Specialist

Pronouns: She-Her-Hers

Phone: 202.797.3596

Email: ekelley@whitman-walker.org

KLinton

Kimesha Linton

Title: Senior Manager of Population Health & Quality

Pronouns: She-Her-Hers

Phone: 202.745.6197

Email: klinton@whitman-walker.org

RMcLaughlin

Rachel McLaughlin

Title: Senior Director of Population Health & Quality

Pronouns: She-Her-Hers

Phone: 202.797.4422

Email: rmclaughlin@whitman-walker.org

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