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Become a Patient
PLEASE NOTE: During the COVID-19 crisis, Whitman-Walker will close all walk-in services. Whitman-Walker will offer others through video and audio telehealth appointments. Our health centers at 1525 14th Street, NW and Max Robinson Center at 2301 Martin Luther King, Jr. Ave, SE will remain open for appointment-only care including COVID-19 testing and scheduled care appointments. HIV/STI testing is available by appointment only at LIZ at 1377 R Street, NW, 2nd floor and Max Robinson Center. Call 202.797.4439 to schedule an HIV/STI testing appointment. Whitman-Walker Youth Services in Eastern Market is closed until further notice. See updates to our services and hours of operations at whitman-walker.org/covid19services.
We are so excited to welcome you to the family! Here’s how to get started!
- Schedule an appointment by calling us at 202-745-7000 or email appointments@whitman-walker.org.
- Fill out a paper registration form at home or
click the blue button below for our digital form. See instructions for completing a DocuSign registration form here. Note: If you email us and provide your contact information, we will call
you to collect basic information over the phone or send you the form via email to have faxed in or drop off at any location
1525 14th Street NW or 2301 MLK Jr. SE.
- Register over the phone. We will collect and enter basic information over the phone and schedule a New Patient Appointment. You
may complete the form when you come in for your appointment.
-
Send the form back to us by:
- Fax -- Please fax to 202.332.1049.
- Mail -- Attention: Client Services - 1525 14th St., NW - Washington, DC 20005
- Drop Off -- You can bring it into any of our locations and hand it to a Client Services staff member
What to Expect for your First Appointment
During your first appointment you will be asked to:
- Provide a copy of your Health Insurance Card.
- Pay your co-payment.
- Provide a list of all medications and supplements that you are currently taking.
- After becoming a patient, you'll be able to use our patient portal.
Learn More.
Insurance & Payment Options
Whether you have private or public insurance or if you are not currently insured, Whitman-Walker Health wants to work with you to find
a way to get you into care.
We accept many commercial and public insurance plans to help keep you engaged in care. Below you will find a list that highlights our
accepted insurance plans per carrier.
Please present your insurance card and identification at each visit. Any copayment, and any coinsurance or deductible balance, will
be due at the time of your visit. We accept payment by check, credit card, debit card, and cash.
If you don’t qualify for insurance coverage, our Public Benefits and Insurance Navigation Team can assess you for our sliding fee schedule
of discounts, which will help you get a discount on your care if you qualify.
To see a list of insurance that we accept, please click the button below.
Don't Have Insurance?
Our Public Benefits and Insurance Navigation Team will be happy to talk with you about your health insurance options, walk you through
enrollment, or answer any of your questions. Call 202.745.6151 to speak with a team member today!
PLEASE NOTE: During the COVID-19 crisis, Whitman-Walker will close all walk-in services until further notice. Insurance Navigation
services will be conducted remotely and NO walk-in appointments will be conducted. Contact your navigator directly or call
our insurance help line at 202.745.6151.
Public Benefits and Insurance Navigator appointments are available on a walk-in, first-come, first-serve basis, as follows:
- NO WALK-IN SERVICES DURING COVID-19 - Whitman-Walker Health, 1525 14th St., NW
- Monday-Friday | 8:30 am – 5:00 pm
(Insurance Navigation Services closed 12:00 pm – 3:00 pm on Thursdays)
-
NO WALK-IN SERVICES DURING COVID-19 - Whitman-Walker at LIZ, 1377 R St. NW
- Monday through Friday | 8:30 am - 5:00 pm
(Insurance Navigation Services closed 12:00 pm – 3:00 pm on Thursdays)
- NO WALK-IN SERVICES DURING COVID-19 - Max Robinson Center, 2301 Martin Luther King Jr., Ave., SE
- Monday-Wednesday, Friday | 8:30 am – 5:00 pm
(Insurance Navigation Services closed on Thursdays)
Please plan to meet with the Public Benefits and Insurance Navigation team at least one business day before your first appointment.
This timing will help us make sure everything is in place administratively.
Billing and Payments
If you are given a bill for care you received, payments may be made in person, by phone by calling 202.797.3524, or they may be mailed
to:
Whitman-Walker Health
Attention: Patient Health Billing
1377 R St. NW
Washington, DC 20009
How To Make a Payment Online
Visit Whitman-Walker's Patient Portal. To access the portal, click the "Patient Login" button in the top right corner of this page.
Click on the box labeled "Latest Statement." This will permit you to enter your debit or credit card information to make a payment.
If you have questions about your insurance or a bill for services, you may call 202.797.3524 or email billing@whitman-walker.org.
View Whitman-Walker Health's COVID-19 screening and evaluation costs by clicking here.
