Become a Patient
We are so excited to welcome you to the family! Here’s how to get started!
  1. Schedule an appointment by calling us at 202-745-7000 or email appointments@whitman-walker.org, You may also walk into 1525 14th Street, NW or 2301 MLK Jr. Avenue, SE.
  2. Fill out a registration form. Note: If you email us and provide your contact information, we will call you to collect basic information over the phone or send you the form via email to have faxed in or drop off at any location 1525 14th Street NW or 2301 MLK Jr. SE.
  3. Register over the phone. We will collect and enter basic information over the phone and schedule a New Patient Appointment. You may complete the form when you come in for your appointment.
  4. Send the form back to us by:

    • Fax -- Please fax to 202.332.1049.
    • Mail -- Attention: Client Services - 1525 14th St., NW - Washington, DC 20005
    • Drop Off -- You can bring it into any of our locations and hand it to a Client Services staff member
What to Expect at your First Appointment

Please arrive 15 minutes early for your first visit.

At your first visit you will be asked to:

  • Provide a copy of your Health Insurance Card.
  • Pay your co-payment.
  • Provide a list of all medications and supplements that you are currently taking.
Insurance & Payment Options
Whether you have private or public insurance or if you are not currently insured, Whitman-Walker Health wants to work with you to find a way to get you into care.

We accept many commercial and public insurance plans to help keep you engaged in care. Below you will find a list that highlights our accepted insurance plans per carrier.

Please present your insurance card and identification at each visit. Any copayment, and any coinsurance or deductible balance, will be due at the time of your visit. We accept payment by check, credit card, debit card, and cash.

If you don’t qualify for insurance coverage, our Public Benefits and Insurance Navigation Team can assess you for our sliding fee schedule of discounts, which will help you get a discount on your care if you qualify.

To see a list of insurance that we accept, please click the button below.

Don't Have Insurance?

Our Public Benefits and Insurance Navigation Team will be happy to talk with you about your health insurance options, walk you through enrollment, or answer any of your questions. Call 202.745.6151 to speak with a team member today!

Public Benefits and Insurance Navigator appointments are available on a walk-in, first-come, first-serve basis, as follows:

  • WeWork
    • Monday-Friday | 8:00 am – 5:00 pm
      (closed 12:00 pm – 3:00 pm on Thursdays)
  • Whitman-Walker WeWork Manhattan Laundry, 1342 Florida Ave., NW
    • Monday through Friday | 8:30 am - 5:30 pm
      (closed 12:00 pm – 3:00 pm on Thursdays)
  • Max Robinson Center
    • Monday-Friday | 8:30 am – 5:00 pm

Please plan to meet with the Public Benefits and Insurance Navigation team at least one business day before your first appointment. This timing will help us make sure everything is in place administratively.

Billing and Payments

If you are given a bill for care you received, payments may be made in person, by phone by calling 202.797.3524, or they may be mailed to:

Whitman-Walker Health
Attention: Patient Health Billing
1342 Florida Ave., NW
Washington, DC 20009

If you have questions about your insurance or a bill for services, you may call 202.797.3524 or email billing@whitman-walker.org

¡Estamos muy contentos de darle la bienvenida a nuestra familia! ¡Veamos por dónde empezar!
  1. Para programar una cita envíe un correo electrónico a appointments@whitman-walker.org, llame al 202.745.7000, o acérquese a nuestras direcciones 1525 14th Street, NW o 2301 Martin Luther King Jr. Avenue, SE.
  2. Complete el formulario de registro. Nota: Si nos envía un correo electrónico, lo llamaremos para completar el formulario por teléfono o le enviaremos el formulario por correo electrónico.
  3. Regístrese por teléfono. Recabaremos e ingresaremos alguna información básica por teléfono y le haremos completar el formulario cuando venga a su cita.
  4. Devuélvanos el formulario por:
    • Correo electrónico -- Por favor, envíelo a 2023321049@faxage.com
    • Correo -- A la atención de: Servicios al cliente, Whitman-Walker Health, 1525 14th St., NW - Washington, DC 20005
    • Entrega– Puede acercarlo a cualquiera de nuestras direcciones y entregarlo a un miembro del personal de Servicios al cliente
Lo que puede esperar durante su primera cita

Por favor, llegue 15 minutos antes en su primera cita para tener tiempo de completar la documentación restante.

En su primera cita, se le pedirá que:

  • Proporcione una copia de su tarjeta de seguro social.
  • Pague su copago.
  • Proporcione una lista de los medicamentos y suplementos que está tomando actualmente.
Si cuenta con un seguro público o comercial o si actualmente no está asegurado, Whitman-Walker Health desea trabajar con usted para encontrar la manera de que reciba la atención que necesita.

Aceptamos muchos planes de seguros comerciales y públicos para ayudarlo a mantener su atención. A continuación encontrará una lista que incluye nuestros planes de seguro aceptados por aseguradora.

Por favor, presente su tarjeta del seguro y de identificación en cada visita. Deberá pagar los copagos, coaseguros y saldos de franquicias al momento de su visita. Aceptamos pagos por cheque, tarjeta de crédito, de débito y efectivo.

Si no califica para obtener un seguro, nuestro Equipo de beneficios públicos y navegación de seguros podrá evaluarlo para nuestra escala móvil de tarifas con descuento que lo ayudará a obtener un descuento en su atención si califica.

La tabla que figura a continuación le proporciona una descripción general del seguro que aceptamos de cada aseguradora.

¿No tiene seguro?

Nuestro Equipo de beneficios públicos y navegación de seguros estará encantado de hablar con usted acerca de las opciones de seguro de salud, de guiarlo a través de la inscripción, o de responder cualquier pregunta que le surja. ¡Llame al 202.745.6151 para hablar con un miembro del equipo hoy!

Las citas para Beneficios públicos y navegador de seguros son por orden de llegada, de la siguiente manera:

  • Whitman-Walker al 1525, 1525 14th St., NW
    • Lunes a viernes | 8:00 am – 6:00 pm
      (cerrado de 12:00 pm – 3:00 pm los jueves)
  • Whitman-Walker WeWork Manhattan Laundry, 1342 Florida Ave., NW
    • Lunes a viernes | 8:30 am – 5:30 pm
      (cerrado de 12:00 pm – 3:00 pm los jueves)
  • Max Robinson Center, 2301 Martin Luther King Jr. Ave., SE
    • Lunes a viernes | 9:00 am – 5:00 pm

Por favor, programe reunirse con el equipo de Beneficios públicos y navegación de seguros al menos un día hábil antes de su primera cita. Esta programación nos ayudará a asegurarnos de que todo está en orden a nivel administrativo.

Facturación y pagos

Si le dan una factura por la atención recibida, los pagos podrán hacerse en persona, por teléfono al 202.797.3524 o por correo a:

Whitman-Walker Health
Atención a: Facturación por atención médica del paciente
1342 Florida Avenue NW
Washington, DC 20009

Si tiene preguntas acerca de su seguro o una factura por servicios, puede llamar al 202.797.3524 o enviar un correo electrónico billing@whitman-walker.org

All our Services are available in multiple languages upon request.

Our bilingual staff and volunteers will help get the language services you need!


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