We are so excited to welcome you to the family! Here’s how to get started!
››During your first appointment you will be asked to:
Whether you have private or public insurance or if you are not currently insured, Whitman-Walker Health wants to work with you to find a way to get you into care.
We accept many commercial and public insurance plans to help keep you engaged in care. Below you will find a list that highlights our accepted insurance plans per carrier.
Please present your insurance card and identification at each visit. Any co-payment, and any coinsurance or deductible balance, will be due at the time of your visit. We accept payment by check, credit card, debit card, and cash.
Our Public Benefits and Insurance Navigation Team can assess you for our sliding fee schedule of discounts (English / Spanish / Amharic), which will help you get a discount on your care if you qualify.
To view a list of insurance that we accept, please click the button below.
Our Public Benefits and Insurance Navigation Team (PBIN) will be happy to talk with you about your health insurance options, walk you through enrollment, or answer any of your questions. Call our Insurance Helpline at: 202.745.6151 (Monday – Friday, 9 am – 5 pm).
Our Public Benefits and Insurance Navigators meet with patients virtually by appointment and have very limited on-site capacity, so we do not encourage walking in. Call our Insurance Helpline at 202.745.6151 to start your screening and to schedule an appointment.
If you are uninsured or underinsured or have concerns about the ability to pay for care, we are here to help! We encourage you to meet with our PBIN team prior to scheduling an appointment. Until you complete screening and enrollment, you will be Self Pay. Providing us with documentation of your monthly income and residency information will help the navigators get you enrolled in insurance and/or a discount on care if you are under 200% of the Federal Poverty Level. We look forward to helping you access care! More info here:
Patient cost sharing – your portion of your care – is due when you receive service. As we transition to a new health record, there are a few things to know. Any services you receive before 11/1/2025 will be in our legacy health record and you will receive a text message or email with a link to pay your balance on those services. Your services from 11/3/2025 going forward will be in our new health record and if you owe a balance, it will be available through MyChart and you may pay it through MyChart, in person at our check-in desks, or a welcome kiosk. After 11/1/2025, we will be using both systems – old and new – to send your balances. Unfortunately, we cannot combine these balances and you will only be able to pay using the specific links.
If you have questions about your insurance or a bill for services, you may call 202.797.3524 or email: allbilling@whitman-walker.org.
For important patient information: https://www.whitman-walker.org/disclaimers/accepted-insurance/
To communicate with your care team, access your test results, request prescription refills and manage your appointments, login or sign up for MyChart here.
