Quality Standards

Whitman-Walker Health has been partnering with the federal Ryan White HIV/AIDS grant program to serve patients living with HIV for more than 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.

Here is a snapshot of how we are doing:

• 84% of patients are virally suppressed (no change)
• 99% of patients are prescribed anti-retroviral therapy (no change)
• 69% of patients who are living with HIV are retained in care

Data Source: Benchmark-2021 Ryan White Services Annual Report; 2022 Whitman-Walker clinical data reporting system

We’re pleased to tell you Whitman-Walker Health received the NCQA – National Committee for Quality Assurance’s Patient-Centered Medical Home (PCMH) Recognition. This recognition shows Whitman-Walker uses evidence-based and patient-centered processes to serve patients. These practices focus on highly coordinated care and long‐term relationships. Whitman-Walker’s medical teams were recognized at the highest level of this recognition at both our Max Robinson Center and Whitman-Walker at 1525!

The Healthcare Equality Index (HEI) is the national LGBTQ+ benchmarking tool that evaluates healthcare facilities’ policies and practices related to the equity and inclusion of their LGBTQ+ patients, visitors and employees. Whitman-Walker continues to achieve the top score of 100 and earned “LGBTQ+ Healthcare Equality Leader” designation.

The Community Health Center Quality Recognition (CHQR) Badges recognize Health Center Program awardees and LALs that have made notable quality improvement achievements in the areas of access, quality, health equity, and health information technology for the most recent UDS reporting period.

Whitman-Walker Health works to provide patients with affirming, patient-centered care. Throughout the year, we collect feedback from patients through suggestion boxes, surveys, and projects such as the “Black Health Focus Group” project. We use patient feedback to make our services better.

We are Proud to Share Some of Our Results:

• In 2022, we received 481 suggestions from our patients. In addition, we collected 1,205 satisfaction surveys.
• 93% of surveyed patients said they would refer others to Whitman-Walker (up 7% from last year)
• 87% of surveyed patients rated their overall quality of care at Whitman-Walker as “Great” (up 17% from last year)
• 86% of surveyed patients rated their experience of feeling heard and having their needs addressed as “Great” (new question)
• 67% of surveyed patients rated their experience of reaching us by text as “Great” (up 17% from last year)

“‘We See You is the perfect slogan for [Whitman-Walker]. I feel safe and nurtured. Love you!”

“I went in to get the Covid vaccine very nervous, and the staff was very kind and professional. I left the clinic happy and hopeful.”

“I’m very pleased by the kind of service that Whitman-Walker provides. At first when I started to come here for my PrEP check-ups I was very reluctant and nervous, but that went away after my first appointment. Now I look forward to coming back every three months even though I’m still afraid of the needles.”

“I met Dr Akinola-Hadley last week, and I love her! She’s amazing, absolutely amazing. It’s been a long time since I’ve felt that comfortable with a doctor.”

“All of you are so kind. Jona helped to turn my pain into caring and I’m so grateful. They are the best.”

“Son muy profesionales y amables.” “They are very professional and nice.”

“In these times I’m grateful I have the option of telemedicine for Behavioral Health.”

“During this pandemic, Behavioral Health telehealth was needed and appreciated. Thank you.”