Whitman-Walker Health is always looking for ways to measure how we can better serve patients. As a federally-qualified health center (FQHC), we report these findings to the Bureau of Primary Health Care each year. You can find information about how Whitman-Walker is doing by clicking here. This report allows you to compare Whitman-Walker to other health centers in Washington, DC and in the US region.
Whitman-Walker Health has been partnering with the federal Ryan White HIV/AIDS grant program to serve patients living with HIV for more than 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.
Here is a snapshot of how we are doing:
Data Source: 2020 Ryan White Services Annual Report; 2019 Uniform Data System database; Whitman-Walker clinical data reporting system
We’re pleased to tell you Whitman-Walker Health received the NCQA – National Committee for Quality Assurance’s Patient-Centered Medical Home (PCMH) Recognition. This recognition shows Whitman-Walker uses evidence-based and patient-centered processes to serve patients. These practices focus on highly coordinated care and long‐term relationships. Whitman-Walker’s medical teams were recognized at the highest level of this recognition at both our Max Robinson Center and Whitman-Walker at 1525!
Whitman-Walker Health works to provide patients with affirming, patient-centered care. Throughout the year, we collect feedback from patients through suggestion boxes, surveys, and projects such as the “Black Health Focus Group” project. We use patient feedback to make our services better.
We are Proud to Share Some of Our Results:
“‘We See You is the perfect slogan for [Whitman-Walker]. I feel safe and nurtured. Love you!”
“I went in to get the Covid vaccine very nervous, and the staff was very kind and professional. I left the clinic happy and hopeful.”
“I'm very pleased by the kind of service that Whitman-Walker provides. At first when I started to come here for my PrEP check-ups I was very reluctant and nervous, but that went away after my first appointment. Now I look forward to coming back every three months even though I'm still afraid of the needles.”
“Dr. Ellis was very helpful and very patient, and so were the rest of the people that cared for me the day of my telehealth appointment and the following days, checking on me. You are my favorite people and I actually recommended to my friends how good Whitman-Walker people are. Thank you again."
“I am a patient of Dr. Lane, who, by the way, is so amazing and caring to her patients and staff. I also would like to express how everyone that works here in the Max Robinson Center is very personable to all I have seen come through their door. They also remember your name.”
“Son muy profesionales y amables.” “They are very professional and nice.”
“In these times I'm grateful I have the option of telemedicine for Behavioral Health.”
"During this pandemic, Behavioral Health telehealth was needed and appreciated. Thank you.”
Meet our Health And Quality Staff
Title: Senior Manager of Population Health & Quality
Title: Senior Director of Population Health & Quality
Title: Senior Population Health Specialist
Title: Senior Practice Transformation Specialist