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To increase patient access to care, Whitman-Walker Health has changed its appointment scheduling system. When you contact Whitman-Walker, you will now be able to schedule your visit within the next 10 business days. All appointments on and after August 21, 2017, have been cancelled. We will contact you 14 days in advance to reschedule your appointment under the new system.

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Retention and Engagement in Care

Similar to the Medical Adherence department, which uses nursing staff to empower WWH patients to take the best possible care of their health, the Retention and Engagement department uses highly trained non-clinical staff to assist with an individual’s access to staying in care. They work collaboratively with patients and clients to identify resources and opportunities to ensure the best quality of care and support for their health.

Our work includes the following:

  • Going into the community, meeting patients in their homes or having a presence at partner organizations
  • Liaising with external partners to strengthen the network of support between organizations
  • Collaborating directly with medical teams to identify patients who might benefit from retention and engagement department services
  • Focusing on special populations whose health outcomes have demonstrated a need for more support. These include people living with HIV and the LGBTQ community. We also rely on our formal partnerships within the community to add support to African American women, injection drug users, sex workers, youth, and homeless people living with HIV

Our team tailors services to the unique needs of everyone we work with. Here are some ways we work with patients:

  • Help them keep their medical appointments
  • Identify additional health and wellness services
  • Help them understand medications or treatment options
  • Ongoing HIV education and harm reduction tips tailored to each individual
  • Identify and referring to outside social services
  • Health care provided in patients’ homes or in the community

If you receive medical care at Whitman-Walker and you think you may benefit from these services, talk to your medical provider. These services are available at 1525, Max Robinson Center, and in the community.

Meet the Retention and Engagement in Care Team

Elijah Black

Elijah Black

Trans Care Navigator

202.797.4434 | e-mail

Elijah joined Whitman-Walker Health in 2016 as the Trans Care Navigator for the Retention and Engagement department and uses “He or They” pronouns. In this role, Elijah assists Whitman-Walker patients... Read More

Nicolle Castro

Nicolle Castro

Care Navigator

202.939.7641 | e-mail

Nicolle Castro joined the Whitman-Walker Health family in 2016 as a Care Navigator in the Retention and Engagement department. As a Care Navigator, she assists patients by providing counseling around treatment... Read More

Megan Dieterich, MPH, MMSc, PA-C

Megan Dieterich, MPH, MMSc, PA-C

Physician Assistant

Yale University School of Medicine

National Commission on Certification of Physician Assistants - Physician's Assistant
American Academy of HIV Medicine Certified - HIV Medicine

Max Robinson Center – available for walk-in (CALL IN ADVANCE)
Max Robinson Center – limited availability for primary care
1525 – limited availability for primary care

Sacha Ferguson, DNP, FNP-BC

Sacha Ferguson, DNP, FNP-BC

Family Nurse Practitioner

Columbia University School of Nursing, University of California at Berkeley

American Nurses Credentialing Center

1525 - Available by appointment

Julie Frkovich

Julie Frkovich

Care Navigator

202.797.3574 | e-mail

Julie Frkovich works as a Care Coordinator in the Retention and Engagement in Care Department, where she assists patients by counseling around treatment adherence, guiding them through services within the... Read More

Richard Garcia

Richard Garcia

Care Navigator

202.939.7657 | e-mail

Richard Garcia is a Care Navigator who assists patients by providing counseling around treatment adherence, guidance through services within the Health Center and beyond, and help to establish a healthy... Read More

Krishna Kothary, MSN, MPH, FNP-C

Krishna Kothary, MSN, MPH, FNP-C

Family Nurse Practitioner

MSN/MPH - Johns Hopkins University, BSN - University of Iowa

Family Nurse Practitioner Residency Training Program - Community Health Center, Inc. Connecticut

American Academy of Nurse Practitioners

Max Robinson Center - Available by appointment

Chris Kubaska

Chris Kubaska

Mobile Care Navigator

e-mail

Chris Kubaska joined the Whitman-Walker family  in 2015 as a Care Navigator with the Mobile services of the Retention and Engagement in Care Department.  As a Mobile Care Navigator, Kubaska... Read More

Malachi Lake-Stewart

Malachi Lake-Stewart

Mobile Care Navigator

Malachi Lake-Stewart joined Whitman-Walker as a Mobile Care Navigator in 2015. Lake-Stewart works to meet patients outside the health center, making it easier than ever for a person to stay... Read More

Effie Marvray

Effie Marvray

Care Navigator

202.745.6196 | e-mail

Effie Marvray joined the staff of Whitman-Walker in February 2006 and serves as a Care Navigator, where she assists patients by providing counseling around treatment adherence, guidance through services within... Read More

Sherri Meeks

Sherri Meeks

Care Navigator

202.939.7642 | e-mail

Sherri Meeks is a Care Navigator who assists patients by providing counseling support around treatment adherence and guidance through services within Whitman-Walker Health and beyond. She also helps establish a... Read More

Robin Thomas

Robin Thomas

Health Educator

Robin Thomas is a Community Health Educator, working on Positive Pathways, a collaborative program in Washington, DC to assist HIV-positive African-American women living in Wards 5-8 with their participation in... Read More

Brittany Walsh, MSW, LICSW, CPH

Brittany Walsh, MSW, LICSW, CPH

Senior Manager of Retention and Engagement

202.797.4457 | e-mail

Britt first served Whitman-Walker as an AmeriCorps member  in 2008, starting what is now our +1 Peer Mentor program. Having returned to the health center nearly five  years ago, Britt... Read More