Medical Adherence

The goal of the Medical Adherence department is to empower WWH medical patients to take the best possible care of their health. Our nursing team provides tools, resources, and support to help overcome barriers to staying healthy. WWH also has a Retention and Engagement in Care team that does similar work in additional settings with a mixture of clinical and non-clinical staff.

Understanding How We Can Help

Our Nurse Care Managers, Care Navigators, and Referral Coordinators  can help you learn about your diagnoses and treatment, help you navigate your chronic illness and assist you with scheduling medical referrals. Here are some ways we will work with you to make sure that you are getting the best results from your care:

  • Help you take your medications correctly.
  • Work with you to keep your medical appointments.
  • Identify additional health and wellness services.

If you receive medical care at Whitman-Walker and you think you may benefit from these services, talk to your medical provider. These services are available at 1525, Elizabeth Taylor Medical Center and Max Robinson Center.

Youth Care Navigation

We also offer a program to assist young people living with HIV so that they are connected to medical care and STAY in care. Staff social workers and a community health worker engage with clients to identify barriers to obtaining optimal life and health outcomes. For more information on this program, please call 202.803.6486.

Staff provide community-based services tailored to the unique needs of the client. These services can include the following:

  • Care coordination
  • Emotional support related to adjusting to diagnosis
  • Linkage to medical care
  • Transportation to important appointments and support during medical appointments
  • HIV education
  • Assistance addressing housing and food insecurity
  • Assistance accessing mental health services
  • Educational and employment support

Meet the Medical Adherence Team

Heather Alt

Heather Alt

Senior Manager of Nursing Adherence

202.939.7634 | e-mail

Heather Alt is the Senior Manager of Nursing Adherence, where she leads a team of registered nurses who help patients understand their chronic medical conditions and provide tools to stay... Read More

Jerilyn Cox

Jerilyn Cox

Nurse Care Manager

202.204.5514 | e-mail

Jerilyn Cox is a Nurse Care Manager in Medical Adherence, where she helps patients creatively overcome barriers to managing their health conditions through direct services and referrals and advocates for... Read More

Jessica Estrada

Jessica Estrada

Director of Nursing and Medical Support

202.797.3594 | e-mail

Jessica Estrada has been Director of Nursing and Medical Support since 2013, overseeing Whitman-Walker medical care management, including the services offered by the Nurse Care Managers, Care Navigators, and Referral... Read More

Neatha Glover

Neatha Glover

Referral Coordinator

202.745.6140 | e-mail

Neatha Glover, who joined Whitman-Walker in 2007, is a Referral Coordinator. She has had a long career in health care, having trained as a medical assistant and surgical technician. Prior to joining... Read More

Traci Griggs

Traci Griggs

Medical Adherence Nurse Care Manager

202.797.4408 | e-mail

Traci Griggs is a Medical Adherence Nurse Care Manager at Whitman-Walker’s Max Robinson Center. As a registered nurse with a clinical background in bedside nursing, Griggs acknowledges the importance of... Read More

Anna Jameson

Anna Jameson

Nurse Care Manager

202.797.3535 | e-mail

Anna Jameson is a Nurse Care Manager in Medical Adherence, where she helps patients understand their chronic medical conditions and provides tools to help them stay actively engaged in their... Read More

Kristen Jarvis

Kristen Jarvis

Nurse Care Manager

202.204.5513 | e-mail

Kristen Jarvis is a Nurse Care Manager, where she helps patients understand their chronic medical conditions and provides tools to help them stay actively engaged in their health care. Previously, she... Read More

Nakia Sharee Jones

Nakia Sharee Jones

Referral Coordinator

202.797.4411 | e-mail

Nakia Sharee Jones joined Whitman-Walker in 2010 as a Referral Coordinator in the Medical Adherence Unit. Prior to that, she worked in medical records for more than five years and patient... Read More

Nia Keita

Nia Keita

Nurse Care Manager

202.745.6149 | e-mail

Nia Keita is a Nurse Care Manager in Medical Adherence, where she helps patients understand their chronic medical conditions and provides tools to help them stay actively engaged in their... Read More

Kristi Kiger

Kristi Kiger

Medical Adherence Nurse Care Manager

Kristi Kiger joined the research team as a Research Nurse and the Site Coordinator for the AIDS Clinical Trials Group (ACTG) in June 2014. Whitman-Walker Health was awarded the ACTG grant... Read More

Megan O’Hanlon Solis

Megan O’Hanlon Solis

Nurse Care Manager

202.939.7643 | e-mail

Megan O’Hanlon Solis is a Nurse Care Manager. Her career has largely focused on harm reduction as a tool for social justice, and community-based interventions for substance abuse, mental health,... Read More

Marion Smith

Marion Smith

Nurse Care Manager

202.939.7644 | e-mail

Marion Smith is a Medical Adherence Nurse Care Manager, where she helps patients understand their chronic medical conditions and provides tools to encourage active engagement in their health care. Before... Read More