Become a Patient

We are excited that you are becoming our patient! To register for medical or dental services at Whitman-Walker, please call 202-745-7000 or e-mail us. To be screened for mental health services, please call 202-797-3539. Whitman Walker Health DC (53)Please note that if you e-mail us for an appointment, we will either e-mail you our registration forms for you to complete or call you to register you over the phone. We do not have encrypted e-mail, so to best safeguard your personal information; we request you fax your completed registration form to 202-332-1049. You also may mail it to us at: Whitman-Walker Health Attention: Client Services 1701 14th St, NW Washington, DC 20009; Or you may choose to drop it off at the health center. Please arrive 15 minutes early for your first visit.
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We are excited that you are becoming our patient! To register for medical or dental services at Whitman-Walker, please call 202-745-7000 or e-mail us. To be screened for mental health services, please call 202-797-3539.

Whitman Walker Health DC (53)Please note that if you e-mail us for an appointment, we will either e-mail you our registration forms for you to complete or call you to register you over the phone. We do not have encrypted e-mail, so to best safeguard your personal information; we request you fax your completed registration form to 202-332-1049. You also may mail it to us at:

Whitman-Walker Health

Attention: Client Services
1701 14th St, NW
Washington, DC 20009;

Or you may choose to drop it off at the health center.

Please arrive 15 minutes early for your first visit.

At first visit you will be asked to:

  • Complete any and all registration documents that were not previously completed. The forms can all be found here.
  • Provide a copy of your Health Insurance Card (if you have insurance)
  • Pay your co-payment (if applicable)
  • Provide a list of all medications and supplements that you are currently taking

If you do not have insurance, a Public Benefits and Insurance Navigator (phone number 202-745-6151) is available to meet with you. Please try to meet with the Public Benefits and Insurance Navigation team at least one business day before your first appointment so that you do not miss your appointment. Public Benefits and Insurance Navigator appointments are available on a walk-in, first-come, first-serve basis as follows:

8:00 am – 8:00 pm Monday through Thursday, at 1525 (closed 12pm- 2:00 pm on Thursday)

8:00 am- 6:00 pm on Friday at 1525

8:00 am- 5:00 pm Monday, Tuesday, Wednesday, and Friday at the Max Robinson Center

Payment Options

We accept many public and private insurance plans. If you have private insurance, you may have a co-pay. Co-pays are due at the time of service. If you don’t have private insurance, our Public Benefits and Insurance Navigation Team can help you identify coverage options. If you don’t qualify for insurance coverage, the Public Benefits Unit will assess your income for our sliding fee scale, which can help you get a discount on your care if you qualify.

We accept payment by check, credit card, debit card or cash. Payment is due at the time of service. If you receive an invoice for service rendered, payments may be made in person, by phone by calling 202-745-7000 or they may be mailed to:

Whitman-Walker Health
Attention: Client Billing

1701 14th Street, NW
Washington, DC 20009

No-Show Policy

If a new patient does not show for two new patient appointments, they will not be eligible to schedule another appointment in the department or service for one year.

If an existing patient misses two appointments within 90 days, they are not permitted to schedule an appointment in the service for which they did not show, and must walk in as early after 8am as possible Monday to Friday and request an appointment for the same day.  If they would like to schedule appointments again then they need to speak with a provider during the walk-in appointment.

To avoid being marked as a No Show, please cancel or re-schedule your appointment in advance. You may do so by:

  • cancelling when you listen to your appointment reminder,
  • calling the operator if you cannot make the appointment,
  • sending an e-mail or message through the patient portal, or
  • leaving a message for the operator.

Meet Our Client Services Team

Diego Contreras

Diego Contreras

Client Services Representative

Diego Contreras is a Client Service Representative at Whitman-Walker Health and has been in this role since 2012. He checks patients in for their appointments, schedules their appointments, and communicates... Read More

Susan Franks

Susan Franks

Client Services Representative

Susan Franks joined Whitman Walker in May 2016, as a client services representative. After spending 25 years in corporate sales, Franks decided to retire from the for-profit world and join... Read More

Dwaine Gasser

Dwaine Gasser

Senior Director of Clinical Infrastructure

202.939.7650 | e-mail

Dwaine Gasser has been a Whitman-Walker staff member since 2005 in various administrative capacities. He currently serves as the Senior Director of Clinical Infrastructure and has responsibility for medical service operations... Read More

Oneeka Hamilton

Oneeka Hamilton

Senior Manager of Client Services

Oneeka Hamilton started at Whitman-Walker in January as the Senior Manager of Client Services. She obtained a bachelor’s degree in health promotions management from York College in New York and... Read More

Ted Hobart

Ted Hobart

Client Services Representative

Ted Hobart serves as a Client Services Representative, where he checks patients in, schedules their appointments, and communicates messages from the patients to the medical providers. Hobart began his work with... Read More

Iris Sanchez

Iris Sanchez

Call Center Manager

Iris Sanchez is the Call Center Manager and former Client Services Representative at Whitman-Walker Health. Prior to joining, she worked at Children’s Hospital after relocating from Kansas, where she was stationed while... Read More

Otis “Buddy” Sutson

Otis “Buddy” Sutson

Client Services Representative

Otis “Buddy” Sutson is a Client Services Representative at Whitman-Walker. After twenty-five years of service with the Federal Government and the Air Force, he decided to take early retirement to embark... Read More

Nazinga Thomas

Nazinga Thomas

Client Services Representative

Nazinga Thomas started her journey at Whitman-Walker in March 2016. She is finishing up her last few credits at Howard University to obtain her bachelor’s in sports medicine to later... Read More

Sheila Walker

Sheila Walker

Client Services Representative

Sheila Walker is a Client Service Representative and Medical Records Clerk at our Max Robinson Center site. Sheila has served in these capacities for the past ten years. Before coming to Whitman-Walker Health,... Read More