Whitman-Walker Health Population Health & Quality

Whitman-Walker Health is pleased to share our quality and experience data so that you can be informed about the steps we take to ensure that you are receiving safe and effective care.

Primary & Preventive Care

Whitman-Walker Health (WWH) continually monitors indicators of clinical performance throughout the year. As a federally-qualified health center (FQHC), we report these quality measures to the Bureau of Primary Health Care annually. You can find information about how WWH is doing by clicking here. This report allows you to compare WWH to other health centers in Washington, DC or any other region in the U.S.

Data Source: 2015 Uniform Data System database

HIV Retention & Care

Whitman-Walker Health has been partnering with the federal Ryan White grant program to serve patients living with HIV for over 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.

Here is a snapshot of how we are doing:

  • 83% of patients are virally suppressed.
  • 97% of patients are prescribed anti-retroviral therapy.
  • 87% of patients are seen every 6 months as recommended.
  • 100% of patients who test positive for HIV are connected to medical care within 90 days.

Data Source: 2015 Ryan White Services Annual Report; 2016 Uniform Data System database; WWH clinical data reporting system

Patient-Centered Medical Home Recognition

We’re pleased to inform you that Whitman-Walker Health received the NCQA – National Committee for Quality Assurance’s Patient-Centered Medical Home (PCMH) Recognition for using evidence-based and patient-centered processes that focus on highly coordinated care and long‐term, participative relationships.

Our medical teams were recognized at the highest level of this distinction at both our Anacostia Max Robinson Center and our Logan Circle 1525 14th Street, NW clinical sites!

Patient Experience & Satisfaction

Whitman-Walker Health (WWH) strives to provide patients with affirming and effective care. Throughout the year, we collect feedback from patients in the form of suggestion boxes, surveys, and meetings with our Patient Advisory Council. We use patient input to make our service better.

We are proud to share some of our recent results:

  • In 2016, we received and responded to 401 suggestions from our patients.
  • 97% of our patients indicate that they will refer friends and family to WWH.
  • 95% of our patients rated our staff listening skills as “good” or “great.”

In 2016, our Patient Advisory Council wrote and filmed videos of encouraging conversations between staff and patients as a way to model the positive care relationships that serve as the foundation of WWH’s mission.

Patient survey quote: “I cannot emphasize enough how valued my providers are, and even Whitman-Walker employees I encounter randomly are kind. Sometimes with just a smile, they make my day better! To everyone – thank you for the countless things you do for me, which makes me better!”