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To increase patient access to care, on August 21, 2017, Whitman-Walker Health will change its appointment scheduling system. When you contact Whitman-Walker, you will now be able to schedule your visit within the next 10 business days. All appointments on and after August 21st will be cancelled. We will contact you to reschedule your appointment under the new system.

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Public Benefits and Insurance Navigation

IPA_banner png (IPA's)Whitman-Walker Health is proud to have a team of Public Benefits and Insurance Navigators that are certified experts on the Affordable Care Act (new health care law). We can talk about your health insurance options and help you find insurance plans that meet your needs. Our Navigators meet with all medical, dental, and behavioral health patients who don’t have insurance to see if they qualify for health insurance and help them enroll.

As certified DC Health Link Assisters, our Navigators are available to help any D.C. residents with their health insurance options regardless of whether or not they are current Whitman-Walker Health patients.  After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.

Whitman-Walker Navigators can help eligible patients enroll in health insurance programs including:

  • Medicaid
  • Medicare
  • Medicare Savings Programs (Qualified Medicare Beneficiary or QMB)
  • DC Healthcare Alliance
  • HIV/AIDS-specific programs (including AIDS Drug Assistance Programs and AIDS Insurance Assistance Programs)
  • DC Health Link insurance options

We can also help patients with prescription drug assistance programs offered through the pharmaceutical companies.

After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.

Sliding Fee Scale

For patients who don’t qualify for insurance, our navigators can screen them for our sliding fee scale (see attachment below) and possible assistance from grants (such as Ryan White funding for HIV-positive patients) to reduce their out-of-pocket costs.

Hours and Contact Information

You don’t need an appointment to see our Public Benefits and Insurance Navigation team. Ask at our front desk to be put on their schedule. Patients are seen on a first-come, first-served basis. If you do not have another appointment with Whitman-Walker the same day, report to the We Work location to meet with a Public Benefits and Insurance Navigator.

Click the linked attachments below for a list of the documents you’ll need to bring with you.

The Public Benefits and Insurance Navigation Team operates on a walk-in basis at three Whitman-Walker Health sites.

  • 1525 14th Street NW hours: 8:00 am – 6:00 pm, Monday through Friday
  • WeWork Manhattan Laundry, 1342 Florida Ave NW: 8:30 am – 5:30 pm, Monday through Friday
  • Max Robinson Center: 9:00 am – 5:00 pm, Monday through Friday

Note: The Public Benefits and Insurance Navigation team is closed every Thursday from 12:00 – 3:00 pm at 1525 and WeWork.

If you’d like to talk with a Public Benefits and Insurance Navigation team member, call the Insurance Help Line at 202.745.6151.

DC Health Link

DC Health Link is the city’s online health insurance exchange. Created by the Affordable Care Act, DC Health Link allows you to compare and shop for health insurance policies that fit your needs.

We know you may have some questions and we are here to help you!

Andres Cruz

Andres Cruz

Public Benefits and Insurance Navigator II

e-mail

Andres Cruz joined Whitman-Walker Health as a Public Benefits and Insurance Navigator II in the fall of 2016. Prior to joining Whitman-Walker, Andres worked as a DC Health Link Assister... Read More

Sarah Doyel

Sarah Doyel

Public Benefits & Insurance Navigator II

202.797.3588 | e-mail

Sarah Doyel is a Public Benefits and Insurance Navigator II. Prior to joining Whitman-Walker, Doyel worked as an Executive Associate and Global Hotlines Fellow at Polaris, a leading anti-human trafficking... Read More

Judy Gerez

Judy Gerez

Public Benefits and Insurance Navigator

e-mail

Judy Gerez joined Whitman-Walker as a Public Benefits and Insurance Navigator in the fall of 2016. Prior to joining Whitman-Walker, she worked at the Center for Vein Restoration in the... Read More

Sheyla Guevara

Sheyla Guevara

Public Benefits & Insurance Navigator

202.797.3549 | e-mail

Sheyla Guevara joined Whitman-Walker as a Public Benefits and Insurance Navigator in summer 2015. Prior to joining Whitman-Walker, she interned at Maryland Department of Health and Mental Hygiene in the Office... Read More

Erin Keefe

Erin Keefe

Manager of Public Benefits and Insurance Navigation

202.797.4448 | e-mail

Erin Keefe is the Manager of Public Benefits and Insurance Navigation. Prior to working at Whitman-Walker, she worked as a bilingual advocate and crisis counselor for victims and survivors of domestic... Read More

Claudia Lopez

Claudia Lopez

Public Benefits and Insurance Navigator

202.797.3516 | e-mail

Claudia Lopez is a Public Benefits and Insurance Navigator. Prior to joining Whitman-Walker, Lopez worked as a community organizer for a special project of the Santa Barbara Legal Aid Foundation:... Read More

Meron Mengistu

Meron Mengistu

Public Benefits & Insurance Navigator

202.797.4452 | e-mail

Meron Mengistu is a Public Benefits and Insurance Navigator. Prior to joining Whitman-Walker, Mengistu worked for Survivors and Advocates for Empowerment (SAFE), Inc. as an On-Call Advocacy Program Intern and... Read More

Glenda Moran

Glenda Moran

Public Benefits & Insurance Navigator

202.797.3513 | e-mail

Glenda Moran started at Whitman-Walker in October 2015 as a Public Benefits and Insurance Navigator. She attended the University of Maryland and earned her bachelor of science in Community Health. Moran... Read More

Katie Nicol

Katie Nicol

Senior Manager of Public Benefits/Insurance Navigation

202-939-7692 | e-mail

Katie Nicol is Whitman-Walker’s Senior Manager of Public Benefits and Insurance Navigation. Prior to joining Whitman-Walker, Nicol worked as an intern in the development department of NARAL Pro-Choice America and... Read More

Emily Pigott

Emily Pigott

Public Benefits & Insurance Navigator

202.797.4449 | e-mail

Emily Pigott is a Public Benefits and Insurance Navigator. Prior to joining Whitman-Walker, Pigott interned at Magellan Health in the Quality Improvement Department where she gained experience working on healthcare... Read More

Cindy Romero

Cindy Romero

Public Benefits and Insurance Navigator

e-mail

Cindy Romero joined Whitman-Walker as a Public Benefits and Insurance Navigator in the fall of 2016. Prior to joining Whitman-Walker, Romero worked as a communications associate for the National Partnership... Read More

Kathryn Supko

Kathryn Supko

Public Benefits & Insurance Navigator

202.797.3564 | e-mail

Kathryn (Katie) Supko is a Public Benefits and Insurance Navigator. Prior to joining Whitman-Walker, she worked at the Minnesota Department of Health as a public health associate with the Center... Read More

Claudia Zelaya

Claudia Zelaya

Public Benefits and Insurance Navigator

e-mail

Claudia Zelaya joined Whitman-Walker in 2015 and then joined the Public Benefits and Insurance Navigation Team as a Public Benefits and Insurance Navigator in the Summer of 2016. Prior to... Read More