Law & Policy
Public Benefits and Insurance Navigation
Whitman-Walker Health is proud to have a team of Public Benefits and Insurance Navigators that are certified experts on the Affordable Care Act (new health care law). We can talk about your health insurance options and help you find insurance plans that meet your needs. Our Navigators meet with all medical, dental, and behavioral health patients who don’t have insurance to see if they qualify for health insurance and help them enroll.
As certified DC Health Link Assisters, our Navigators are available to help any D.C. residents with their health insurance options regardless of whether or not they are current Whitman-Walker Health patients. After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.
Whitman-Walker Navigators can help eligible patients enroll in health insurance programs including:
- Medicare Savings Programs (Qualified Medicare Beneficiary or QMB)
- DC Healthcare Alliance
- HIV/AIDS-specific programs (including AIDS Drug Assistance Programs and AIDS Insurance Assistance Programs)
- DC Health Link insurance options
We can also help patients with prescription drug assistance programs offered through the pharmaceutical companies.
After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.
Sliding Fee Scale
For patients who don’t qualify for insurance, our navigators can screen them for our sliding fee scale (see attachment below) and possible assistance from grants (such as Ryan White funding for HIV-positive patients) to reduce their out-of-pocket costs.
Hours and Contact Information
Please note all Public Benefits and Insurance Navigation services will close at all Whitman-Walker Health sites at 4 p.m. on Thursday, May 11th. Services will resume with normal hours on Friday, May 12th. We apologize for any inconvenience.
You don’t need an appointment to see our Public Benefits and Insurance Navigation team. Ask at our front desk to be put on their schedule. Patients are seen on a first-come, first-served basis.
Click the linked attachments below for a list of the documents you’ll need to bring with you.
The Public Benefits and Insurance Navigation Team operates on a walk-in basis. 1525 hours are 8:00 am – 6:00 pm Monday through Friday. Elizabeth Taylor Medical Center hours are 8:00 am – 7:00 pm Monday through Thursday, and Friday 8:00 am-5:30 pm. Both 1525 and the Elizabeth Taylor Medical Center are closed every Thursday from 12:15 – 2:30 pm). Public Benefits and Insurance Navigators are available from 9:00 am- 5:00 pm Monday through Friday at Max Robinson Center. The main number for the Public Benefits and Insurance Navigation Team is 202.745.6151.
DC Health Link
DC Health Link is the city’s online health insurance exchange. Created by the Affordable Care Act, DC Health Link allows you to compare and shop for health insurance policies that fit your needs.
We know you may have some questions and we are here to help you!
Senior Manager of Public Benefits/Insurance Navigation
202-939-7692 | e-mail
Katie Nicol is Whitman-Walker’s Senior Manager of Public Benefits and Insurance Navigation. Prior to joining Whitman-Walker, Nicol worked as an intern in the development department of NARAL Pro-Choice America and... Read More
Public Benefits & Insurance Navigator
202.797.4449 | e-mail
Emily Pigott is a Public Benefits and Insurance Navigator. Prior to joining Whitman-Walker, Pigott interned at Magellan Health in the Quality Improvement Department where she gained experience working on healthcare... Read More