Senior Director of Population Health & Quality
Rachel McLaughlin has worked in various capacities since she joined Whitman-Walker in 2008, from grant management to quality improvement. As Senior Director of Population Health & Quality, she supports the Health Center’s mission by focusing on improving the patient experience of care and improving the health of Whitman-Walker’s patients. The Quality Improvement/Informatics department oversees evaluation, improvement, and data reporting activities for the wide range of Whitman-Walker programs and services and supports the Board of Directors Subcommittee on Quality Assurance. McLaughlin has participated in quality leader training led by the National Quality Center and is a trainer of trainers in Quality Improvement principles. She participates in regional and national quality improvement activities on behalf of the Health Center, such as The DC Cross-Part Collaborative, HIVQUAL, and the In+Care campaign for retention in HIV care. She was a member of the Whitman-Walker Quality team that won the 2011 National Quality Center Quality of Care Award in Performance Measurement. McLaughlin is also a volunteer STD screener and HIV risk reduction counselor at our evening Gay Men’s Health and Wellness/STD clinic. Prior to joining Whitman-Walker, she taught writing and literature at the George Washington University and Rutgers University.
McLaughlin received her bachelor’s degree in English and women’s studies (with honors) from Wesleyan University and her master’s degree in English from Rutgers University. She is currently studying toward a master’s degree in public health in health promotion at George Washington University.
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