Public Benefits & Insurance Navigation Team
Whitman-Walker Health is proud to have a team of Public Benefits and Insurance Navigators that are certified experts on the Affordable Care Act (new health care law). We can talk about your health insurance options and help you find insurance plans that meet your needs. Our Navigators meet with all medical, dental, and behavioral health patients who don't have insurance to see if they qualify for health insurance and help them enroll.
As certified DC Health Link Assisters, our Navigators are available to help D.C. residents who are not Whitman-Walker patients with their health insurance options. After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.
Whitman-Walker Navigators can help eligible patients enroll in health insurance programs including:
- Medicare Savings Programs (Qualified Medicare Beneficiary or QMB)
- DC Healthcare Alliance
- HIV/AIDS-specific programs (including AIDS Drug Assistance Programs and AIDS Insurance Assistance Programs)
- DC Health Link insurance options
We can also help patients with prescription drug assistance programs offered through the pharmaceutical companies.
After helping patients enroll, our Navigators/DC Health Link Assisters can help consumers understand how to keep their insurance by helping them address coverage problems and denials when they happen and re-certify as needed.
For patients who don’t qualify for insurance, our navigators can screen them for our sliding fee scale and possible assistance from grants (such as Ryan White funding for HIV-positive patients) to reduce their out-of-pocket costs.
DC Health Link
DC Health Link is the city’s online health insurance exchange. Created by the Affordable Care Act, DC Health Link allows you to compare and shop for health insurance policies that fit your needs.
While DC Health Link open enrollment closed on March 31, 2014, DC Health Link will remain open throughout the year to enroll individuals and families eligible for Medicaid, enrollment through their employer, or those losing existing coverage. The online tool remains open for all applications to allow individuals and families to learn what they may be eligible for now OR during the next open enrollment period.
Unless you have a special circumstance, you will need to wait until the next open enrollment period, which is from November 15, 2014 to February 15, 2015 to switch plans. Our Navigators/DC Health Link Assisters are here to help you determine what health insurance options you have based on your individual circumstances.
We know you may have some questions and we are here to help you!
Public Benefits and Insurance Navigation Team – Hours and Contact Information
You don’t need an appointment to see our Public Benefits and Insurance Navigation team. Ask at our front desk to be put on their schedule. Patients are seen on a first-come, first-served basis.
You will need to bring some documents with you to help us see what benefits you may be able to receive.
The Public Benefits and Insurance Navigation Team operates on a walk-in basis from 8:00 am-8:00 pm Monday through Thursday and 8:00 am-6:00 pm Friday at the Elizabeth Taylor Medical Center. Public Benefits and Insurance Navigators are available from 8:00 am- 5:00 pm Monday, Tuesday, Wednesday, and Friday at Max Robinson Center. Please note that the team is closed every Thursday from noon - 2 pm. Clients are served on a first-come, first-served basis. The main number for the Public Benefits and Insurance Navigation Team is 202.745.6151.
2014 Holiday Hours for Public Benefits and Insurance Navigation Team:
Elizabeth Taylor Medical Center
Max Robinson Center:
- Monday, December 22 and Tuesday, December 23: 8:30 am-6 pm
- Wednesday, December 24: 8:30 am-Noon
- Thursday, December 25: Closed
- Friday, December 26: 8:30 am-6 pm
- Monday, December 29 and Tuesday, December 30: 8 am-8 pm
- Wednesday, December 31: 8 am-Noon
- Thursday, January 1: Closed
- Friday, January 2: 8 am-6 pm
- Closed December 24, 25, and 26
- Closed December 29
- Closed January 1 and 2