Becoming a Patient
We are excited that you are thinking about becoming our patient! To register for medical, mental health, or dental services at Whitman-Walker, please call 202.745.7000 or e-mail us. We will need basic information about you to set you up for your first appointment.
Please note that if you e-mail us for an appointment, we will e-mail you our registration forms for you to fill out and fax back to us. Currently, we do not have an encrypted e-mail system, so we cannot send or receive your personal information through e-mail. Please fax your registration form to 202.332.1049; mail it to:
Whitman-Walker Health, Attention: Client Services
1701 14th Street, NW
Washington, D.C., 20009;
or drop it off in person.
Once you become a patient at WWH, you can access a variety of services, including medical, mental health, dental, legal, nutrition advice and our pharmacy!
On Thursday, October 23, 2014 from 12:30pm to 5:00pm, as staff will be at trainings, if you are HIV-positive and would like to become a patient at Whitman Walker Health, please leave a message for the Public Benefits line at 202-745-6151 to begin the process of engaging in care here. They will return your call within 24 business hours. We apologize for any inconvenience.
As a patient at Whitman-Walker Health you will have certain rights and responsibilities. A copy of WWH’s Rights and Responsibilities Statement is provided to every new patient at the time of registration and forms the basis of the relationship between WWH and each patient WWH serves.
What to bring to your first visit:
If you do not currently have insurance, you can meet with a Public Benefits staff member up to 10 days prior to your first visit. The Public Benefits staff member will help evaluate you for potential insurance coverage.
We accept many public and private insurance plans. If you have private insurance, you may have a co-pay you must pay when you receive care. If you don’t have private insurance, our Public Benefits Unit can help you with potential options. If you can't get coverage, our sliding fee scale can help you get care if you qualify based on income. Payment is due at the time that services are rendered.
Clients can pay by check, credit card, debit card or cash. Payments should be made when you see your doctor.
Payments by check may be mailed to:
1701 14th St., NW
Washington, DC 20009
Whitman-Walker implemented a new no show policy beginning on May 15, 2013. The purpose of this policy is to make more appointments available to patients who need one.
To avoid being marked as a No Show, please:
- If a patient misses two appointments within 90 days, they will not be permitted to schedule an appointment in the service in which they no show. Instead they must walk in and request an appointment for the same day. If they would like to schedule appointments again then they need to speak with their provider.
- If a new patient does not show for two new patient appointments, they will not be eligible to schedule another appointment in the department/service for one year.
- cancel or re-schedule your appointment in advance. You may do so by:
- cancelling when you listen to your appointment reminder,
- calling the operator if you cannot make the appointment,
- send an e-mail, or
- leaving a message for the operator.